Questions
& Answers
Our professional videographers, will capture your video "on-location'. , Every full motion video we create includes a professional videography session, pristine video editing and production, web delivery and our total online video or DVD marketing package.
How can I order my video from an event?
We usually sell them at the event, or you can order online. Go to Video Store to browse the galleries, or click on Search Page search to search by rider or horse name.
What options do I have to order my video?
You can choose to have your video sent to you via email, youtube, DVD, or CD. The email version is sized small enough to be able to send via most email accounts (size 320 x 240). YouTube you have two options (YouTube standard) this is the best option for viewing your video. It is small enough that it wont take long to download on slower connections. Sample YouTube Video (YouTube HD) Youtube HD is the best quality, but it does take longer to download the video. Sample YouTube HD videoOnce your video is uploaded to youtube, I will email you the youtube link to your video and you will be able to view and share your video. . The DVD, and CD options will include the video of the run, a Slow motion replay of the run, along with text added to your video. Includes free shipping of the DVD or CD (US only). The CD option is good is you would like to edit the video on your own computer.
How can I add Slow Motion replay to my video?
When you order, you have the option of adding the slow motion replay for $3. The slow motion replay is included in the DVD version.
Why cant I see my video as soon as I purchase it?
Your custom video is not produced till you purchase it at the event, or online. We will send you an email confirmation usually within a couple of hours, and produce your video within 24 hours. If you select the DVD or CD, we usually get them sent out within 48 hours.
Can I pay with a credit card?
Yes, we accept all major credit cards through Paypal.You do not have to have a PayPal account in order to make a payment. We strongly suggest if you have a PayPal account ,that you login to it before making your payment.
You do not have to have a paypal account to pay for your order online. Once you get to the paypal page, on the left hand side look for the text Don't have a PayPal account? Use your credit card or bank account (where available). Click on the continue to use your credit or debit card.
To pay for a special request, or special order please use:
How can I track my order status?
You can see Tracking Page page, and use your order number and email address.
What video format do you use?
We normally shoot in 1080p at 30 frames per second for sports videos and 24 frames per second for other videos.
What kind of wireless microphones do you use?
We use wireless clip-on and hand-held microphones. The clip on is usually used by the guests of honor, such as bride or groom during the ceremony to capture the vows. The handheld microphone can be used to get guest dedications or to mic the dj speaker to get good audio for speeches.
Can I make an appointment with you?
Yes, you are invited to make an appointment to meet with us.
Do you have to meet to reserve your services?
No, many of our clients choose to hire us without a meeting. The reservation process can be handled entirely by email.
What is required to reserve your services?
We require a signed contract and one-third deposit to reserve our services for your event. The balance is due the day of the event.
Do you charge sales tax?
Residents of California are subject to applicable sales tax.
How far will you travel?
There is no limit to the distance we will travel. You are responsible for all travel cost and overnight accommodations, if required.
Can I edit the footage myself?
Yes, we are happy to assist you with this. You must provide an external hard drive so we can transfer the footage for you.
Will you get guest interviews at the event?
Its up to you. Some clients specially request that we do while others request that we dont.
Can I upgrade my package after the event?
Yes since we archive all clients footage indefinitely*, you always have the option of upgrading your package. You would pay the difference between the packages.
*We archive all video footage on a mirrored hard drive array. Once an array becomes full, we store the hard drives at different physical locations for maximum data safety. However, if for some reason both hard drives were to fail, the data will be lost. So we make every effort to ensure the long life of your image data, we do not guarantee this aspect of service in any way or for any time. We suggest you keep a backup copy of your important data and store it in a cool and dry place. Prices are subject to change without notice.