During a webcast, we are usually busy either doing video or keeping up on the webcast stream, and not able to do tech support. So we supply this FAQ to help you make sure you have a strong enough connection, and the latest programs to be able to view the webcast. To make sure you have everything in place before you have to pay for it, we try to do the first day of an event for free to view. Just like most internet connections, from time to time we also lose our connection to the server during a webcast. We try to reconnect as soon as we notice it, and if in the middle of filming, will reconnect at the next break. When this happens, you will just need to refresh your player. If I have this happens too much, I may have to reset the speed I use to upload the stream. If this happens, watch for chat messages saying this is happening, and then refresh your page. We always make sure to replay any lost rides during the next break.
If you get an error in the video player saying that the stream cannot be found, please clear the browser's cache, cookies and temporary files from the top menu under Tools > Internet Options. You can also use another web browser to view the stream and/or reboot your machine. This usually occurs if you've previously watched the stream. The browser stores the location of the stream on our content distribution network, which periodically changes according to demand. Clearing the cache will allow the browser to find the new location on the network.
Your internet connection may be too slow. Please visit www.speedtest.net and run a speed test to find out your download speed. In order to watch the stream without any interruption, your speed is recommended to be 1Mbps or greater. You can have a slower speed and still may be able to watch it, but expect occasional to frequent skips or pauses. Our stream is usually between 250-350Kbps, so you will need an Internet connection via cable or DSL with at least 300 kbps or your screen will buffer and freeze. If your download speed is close to that or slower, you may only receive audio. If your speed is 1Mbps or above, please make sure you have the latest version of the Flash player from Adobe.com.
We usually only solicit for payment once we know that you can access the stream.
Streaming a live event is not inexpensive, and does take allot of work to keep it up and running throughout the event.
We usually sell them at the event, or you can order online. Go to Video Store to browse the galleries, or click on Search Page search to search by rider or horse name. You can also order by sending us an email using the email form to the right, or call us at 415-938-7375.
You can choose to have your video sent to you via, YouTube, or DVD. YouTube you have two options (YouTube normal speed only, or YouTube with Slow motion replay).Once your video is uploaded to YouTube, we will email you the YouTube link to your video and you will be able to view and share your video. This is great when you like to share with friends and family, trainers. Another good use for the YouTube video is to help you sell a horse. The DVD option includes the video of the run, a Slow motion replay of the run, along with text added to your video.
When you order, you have the option of adding the slow motion replay for $5. The slow motion replay is included in the DVD version.
All of our videos are custom edited to look like a "highlight clip" from a sports newscast. Then slow motion replay and music background is added, if ordered. So your video is not produced till you purchase it at the event, or online. We will send you an email confirmation usually within a couple of hours, and produce your video within 24 hours. If you select the DVD, we usually get them sent out within 48 hours.
Yes, we accept all major credit cards through PayPal. You do not have to have a PayPal account in order to make a payment. We strongly suggest if you have a PayPal account, that you login to it before making your payment.
You do not have to have a PayPal account to pay for your order online. Once you get to the PayPal page, look for the text Pay with a debit or credit card (image example below)
To pay for a special request, or special order please use:
We cover all types of equine events from barrel racing, Mounted shooting, Hunter Jumper, cutting, roping, dressage, trail, poles, weddings, sports, and so much more. We also are able to provide live webcasting of the event, as long as there is internet service available. Most times we can do this at little or no cost to the producer. If you are interested, please click here, or contact Michael 415 938-7375. Make sure to let your event producer know about us, and if you do refer us, you will be eligible for a free video at that event.
You can see Tracking Page and use your order number and email address.
We only upload to our YouTube account, due to password issues. However, if you are a friend on facebook, we can post the link on your wall. We also email you instructions with your link on how to download the file from YouTube. This way you can upload to your own YouTube account, facebook, or whatever you like.
On checkout, you will be given a choice to keep your video as public, or unlisted. If the video set to unlisted, only those that have the video link, will be able to view it. So the video will not show up on any YouTube searches, or any playlists. It may not play on some mobile devices as well. So we recommend the Public setting, and if you are a confirmed friend, we will post on your wall for you when it is completed as well.
We normally shoot in 1080p at 30 frames per second for sports videos and 24 frames per second for other videos.
We use wireless clip-on and hand-held microphones. The clip on is usually used by the guests of honor, such as bride or groom during the ceremony to capture the vows. The handheld microphone can be used to get guest dedications or to mic the dj speaker to get good audio for speeches.
Yes, you are invited to make an appointment to meet with us.
No, many of our clients choose to hire us without a meeting. The reservation process can be handled entirely by email.
We require a signed contract and one-third deposit to reserve our services for your event. The balance is due the day of the event.
Residents of California are subject to applicable sales tax.
There is no limit to the distance we will travel. You are responsible for all travel cost and overnight accommodations, if required.
Yes, we are happy to assist you with this. You must provide an external hard drive so we can transfer the footage for you.
Its up to you. Some clients specially request that we do while others request that we don't.
Yes since we archive all clients footage indefinitely*, you always have the option of upgrading your package. You would pay the difference between the packages.
*We archive all video footage on a mirrored hard drive array. Once an array becomes full, we store the hard drives at different physical locations for maximum data safety. However, if for some reason both hard drives were to fail, the data will be lost. So we make every effort to ensure the long life of your image data, we do not guarantee this aspect of service in any way or for any time. We suggest you keep a backup copy of your important data and store it in a cool and dry place. Prices are subject to change without notice.
(415) 938-7375
