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Webcast Help Page

3-2-1 Action Video brings you high quality, media-rich coverage of live sports on all types of devices. For the best performance when watching the live video, we offer these suggestions. If you have tried all  these suggestions, and still not able to make it work, feel free to leave us a message using the form at the bottom of this page.

Playback Issues

Error loading stream: ID not found on server
Usually means the Live stream in not on at this time. Be sure to check the show schedule and verify the local time of the show. We usually start the feed about 30 minutes prior to the start, and will post updates in the video if needed.

Video stutters frequently
It looks like the bit rate of live video maybe too high for your internet connection. For best playback, be sure to have a minimum of 500kbps download speed available and avoid other downloading activity. You can check your
available bandwidth at the following third-party site.

Test My Internet 

(make sure to share and copy the result so we can assist you if you still have problems)

* We cannot guarantee the accuracy of information available on third-party websites.

In addition to bandwidth, CPU resources are important to monitor. If your CPU is running at or above 75%, you may encounter choppy playback. To check your computer’s CPU usage, please do the following:

Windows:

On your keyboard, press Ctrl+Alt+Del. Then select “Task Manager”. CPU usage is reported under the “Performance” tab.

Mac:
Open your Applications folder and choose the Utilities folder. Locate and open the Activity Monitor application.

At the bottom of the screen CPU activity is reported.

To free up CPU resources, it may be necessary to close other applications or background services that are running at the same time as your web browser.

ANTI-VIRUS PROGRAMS, SECURITY APPLICATIONS, AND FILTERS
Some anti-virus applications or security features such as firewalls may block or prevent the timely delivery of media content.
Temporarily disabling these features during playback may improve your experience while viewing video content.

AOL Browser
There are known compatibility issues with using the AOL browser to view content on this site. If you are an AOL user, please consider using an updated version of Internet Explorer, or one of the other free browsers such as Google Chrome or Mozilla Firefox when visiting 3-2-1 Action Video.

System Recommendations

WINDOWS
Processor: Intel
Pentium 4 or equivalent with 1 GHz or faster processor.

Operating System: Windows
XP, Windows Vista, Windows 7, or Windows 8 (with all available Microsoft
Updates, including latest Service Packs).
Browser:
We recommend using Google Chrome as the browser to access the live webcast.

Here are the links to install updated browsers.
Chrome (version 5 or higher)

Internet Explorer (version 7 or higher)
Mozilla Firefox (version 3.6 or higher)

MAC OS X
Processor: Intel
Core2 Duo 1.83GHz or faster processor.
Operating System: Mac
OS X 10.5 or greater; PowerPC is not supported.
Browser: Safari
(version 4.0 or higher), Mozilla Firefox (version 3.6 or higher), Chrome (version 5 or higher).

ALL DESKTOP/LAPTOP SYSTEMS

RAM: 1 GB or higher recommended.

Video Card: 128MB or higher recommended.

Screen Resolution: 1280 x 1024 recommended.

Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.) recommended. Wi-If or wireless connections may result in inconsistent data speeds. A minimum of 500kbps of available bandwidth is recommended for optimal video playback. Dial-up connections are not supported.

Flash: 10.1 or later recommended.
Find out which version you have: http://www.adobe.com/go/tn_15507
Download latest version: http://get.adobe.com/flashplayer

 

IPAD, IPHONE, IPOD TOUCH
Upgrade to the latest version of iOS:

  • From the device’s Home Screen, select the “Settings” icon.
  • Then select the “General” option.
  • Then select “About”.
  • Under “Version” there should be information about the device’s iOS version. If it doesn’t say 5.1 or higher, update your device to obtain the latest version before watching the stream.

The steps above are identical on both iPad and iPhone.

To update to the latest version you’ll need to have iTunes installed on your computer.

  • Plug the device into your computer.
  • Backup the device.
  • Follow the instructions in iTunes for updating the iOS software on the device.

iTunes is available at:
http://www.apple.com/itunes/download/



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